866-965-54637AM to 5PM PST (M-F)
Full Tilt Boots
1 Westside Drive, Unit 7
Toronto, ON M9C 1B2
9AM to 6PM PST (Monday-Thursday)
9AM to 5PM PST (Friday)
Email: Customer Service
Email other Canadian Full Tilt Boots departments:
Contact Kibo via 24/7 customer support phone number or online for help with order related questions.
Phone: (877) 412-7467
Kibo Order Support
If your Full Tilt product was purchased from a local retailer rather than from fulltiltboots.com, you must bring your product back to the retailer.
Please do not contact Full Tilt regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased from fulltiltboots.com and were fulfilled and shipped directly by Full Tilt.
Thanks for your Full Tilt Boots purchase. Full Tilt warranties are reserved for the original purchaser only. Make sure to keep a copy of your original purchase receipt or invoice (Proof of Purchase), in the unlikely event that you need warranty service. If the original Proof of Purchase cannot be provided on a warranty return, Full Tilt will use the manufacturing date as the start of the warranty period.
Items will be repaired or replaced if, upon inspection at an authorized Full Tilt Service Center and sent to and agreed upon by a Full Tilt Warranty Service Technician, they are found to be defective in materials or workmanship.
In the event an exact product replacement is no longer available, we will replace your product with one of comparable performance, size, and value. This applies to replacement parts as well.
Full Tilt warrants its boots to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail.
Full Tilt warrants its accessories to be free from defects in materials and workmanship for a period of (180) days from the original date of purchase at retail.
What is covered:
What is not covered:
Click here for a complete copy of our Full Tilt Boots Warranty Policy.
Email your domestic subsidiary directly via the list below.
Find your local distributor:
We are unable to process warranty returns without a copy of the original Proof of Purchase showing the product is within the warranty time-frame and that you are the original purchaser.
Product purchased from a retailer must be returned to the original point of purchase. The retailer will then process the warranty with Full Tilt on your behalf.
If you cannot return to your original retailer - if you moved, for example - you may bring the product to any nearest authorized Full Tilt dealer; they will happily take care of your warranty issue for you.. To find your closest Full Tilt dealer, reference our Dealer Locator.
If your product was purchased directly from fulltiltboots.com, all warranty-related inquiries must be directed to your order fulfiller. You can find contact information for your order fulfiller on your order Packing Slip and in your Kibo Account, on your online invoice.
Our fulfillment partner will then process the warranty claim with us on your behalf.
If your order was fulfilled directly from Full Tilt, please contact Full Tilt Customer Service. A Full Tilt Service Rep will happily provide you with an RMA # for you to submit your product for warranty inspection.
After receiving your RMA # from Full Tilt, ship all returns to:
Full Tilt Boots
Attn: Warranty Returns
1 Westside Drive
Toronto, ON M9C 1B2
If you send in your warranty return without contacting Full Tilt Customer Service, we will be unable to process your warranty request.
Exact product replacement depends on inventory availability.
*Consumer is responsible for shipping charges to mail back warranty returns.
Full Tilt makes every effort to keep items in stock. Occasionally, even after an order has been placed, products will be oversold. If this happens, you will be notified immediately that part, or all, of your order cannot be fulfilled.
If only part of your order is unavailable, the remaining items will be shipped to you. Your account will only be charged for the shipped items.
Because we rely on the support of our specialty retailers in the fulfillment and shipment of online orders, it is likely that your order will be shipped by one of these retailers. When product becomes sparse, it is also possible that your order will be fulfilled by multiple retail partners.
If you are interested in a specific out-of-stock item, continue to check the website periodically and/or contact Full Tilt Customer Service to find out when the product will be made available.
Full Tilt products are sold at numerous online and retail stores. To locate the Full Tilt dealer nearest you, please check out our Dealer Locator.
If you have Full Tilt Boots and would like to purchase a replacement part, you can order all replacement parts directly from our website. Simply go to our Parts Section and order what you need. If we do not have a specific part in stock, you can also check with your local dealer.
All tongues, liners, boot boards, upper cable inserts, forward lean inserts, power straps, cables, replacement heels and outsoles are all sold as a pair - for a pair of boots. All buckles are sold individually with one per package. If you are in need of (2) you will need to order (2).
To download a Cables Size Chart click here.
To download a chart of previous FT Boots Models click here.
You can use your own footbeds in Full Tilt boots if you heat mold the liners. This will allow the bottom of the liners to mold to the your footbeds.
Please have a professional boot fitter perform this for you. Make sure to heat up the boots before inserting the footbeds and molding the liners to your feet.
Click here to visit our Contacts page.
The best way to stay informed about what's been going on in the world of Full Tilt is to follow our News page.
For Full Tilt job postings visit the K2 Sports Careers site.
Curious about how we got started? Check out our story here.
For Full Tilt Boots catalog click here.
To download a Full Tilt Boots comparison chart click here.
Effective Date: November 17, 2009
Updated March 17, 2017
By using our site, signing up for email, using our other products or services, or otherwise providing information to us, you are accepting the practices described in this Policy.
This Policy applies to personally identifiable personal information, or "personal information," that we collect when you sign up to receive email, shop in our stores, visit any of our websites (collectively, the "site"), or use or access our other products or services. It also applies to personal information we collect when you otherwise interact with us, such as when you make a payment, place an order, sign up for an activity, or contact customer service. This Policy also applies to personal information that we may receive from our partners and third-party sources.
Personal information under this Policy is personal information that we directly associate with a specific person such as the person's name, address, phone or fax number, email address, account information (e.g., member account, credit card information and online registration), online activities or other specific personal information. Because of the broad range of services and product offerings, we collect other very specific personal information. For instance, we may collect age or date and year of birth and the number of children in your family. Our definition of personal information does not include "aggregate" personal information. This is information that we collect about a group or category of services or people that does not contain any personal information or from which we or our agents remove any personal information.
We collect personal information about you in the normal course of our business when you shop on our site or when you use our services or otherwise interact with us. Various ways in which we may obtain personal information from you are described below.
Personal Information You Provide. We collect personal information that varies with your purchases, interests, and activities and what you chose to provide to us. We collect personal information when you sign up for, purchase, or use our products or services, when you sign up to receive email, or when you email, call or otherwise communicate with us. You may submit personal information with a job application or in your resume that you provide as part of an employment application process. We also collect personal information when you call or email our customer service representatives, or when you contact us about a product or service you have previously purchased. In some cases, the personal information we ask you to provide will be mandatory for purposes of participating in a particular activity or service. If you do not provide this personal information, your participation may be limited or prohibited.
Automatically Collected Personal Information. We receive certain types of personal information automatically whenever you use our services. For example, when your web browser accesses our site, we obtain certain types of personal information, such as your IP address, country of location, the type of browser you use, and the page you visited before visiting our site.
Personal information From Other Sources. We may receive personal information about you from other sources. For example, we may receive creditworthiness or other financial personal information when you fill out a job application. We may also purchase certain personal information from others to better inform you about our products, services, and offers that we think will interest you. This Policy applies to personal information we obtain from other sources as well as to any personal information that we add to or combine with personal information otherwise covered by this Policy.
We use the personal information we collect for a variety of purposes; for example, to provide products or services, process and complete transactions, ship or otherwise deliver goods or services, respond to requests, make internal business decisions, evaluate available offers and make decisions about services offered, protect our rights or property, create products and services, anticipate and resolve actual or potential problems with our products and services, and inform you of products, services and offers that we believe you will find of interest.
Below are some additional, more specific examples of how we use personal information:
Except as described in this Policy, our business practice is to not disclose personal information about you outside of Full Tilt Boots and its affiliates without your consent. We disclose personal information as follows:
We also allow collection by analytic service provider(s) of site click-stream and cookie data to help us track aggregate and individual use of our site and determine possible interests of users (e.g., if you read a site article about tents, during a subsequent visit we might present you with an article about maintaining tents).
Some advertisers might use their cookies on our site or in their messages to you. If you click on an advertisement, a cookie might be placed on your computer. To find out how these kinds of companies tend to collect and use information or to take advantage of any opt-out opportunities they provide, visit their sites to see their privacy policies. We do not control these companies, and their practices and policies may change over time.
It is our hope that you find the display of advertising to you based on your non-personally identifying browsing interests valuable; however, if you would prefer not to participate in the services offered through these solutions, you can always opt-out of this activity by visiting the Network Advertising Initiative (NAI) website at http://www.networkadvertising.org/managing/opt_out.asp.
When you are accessing this website on a mobile device, we may ask to determine your current location in order to provide you with the most accurate data. We do not share your location information with any third parties. If you are not comfortable with this, you may disable the use of location services in the application settings at any time.
You may opt out of receiving commercial messages from us and from certain other parties and from our sharing of certain personal information at any time.
We do not maintain all personal information in a form that can be accessed or updated by you and some items may not be changed (e.g., transaction records). Accordingly, we will determine what may be accessed and how; we may also keep a record of changes (including deletions) and disclose them for lawful purposes. We keep personal information for as long as we think is necessary or advisable and we reserve the right to retain it to the full extent not prohibited by law. We may discard personal information in our discretion so you should retain your own records. Often it is not feasible or advisable to discard personal information (such as commingled personal information), so we reserve the right to retain it but treat it as inactive or discarded. You may make a request for us to update personal information (that is eligible for updating) by contacting our Customer Service department via email, telephone, or mail (see http://atlassnowshoe.com/contact for specific addresses and numbers); typically it takes us about two days to process an update request and we reserve the right to take longer.
Full Tilt Boots takes physical, electronic, and procedural measures to protect personal information from unauthorized access, use, or disclosure while it is under our control. Even so, security breaches and mistakes can and do happen and we do not guarantee the security of personal information. Except for financial transmissions, you should assume the site is not encrypted. Email communications and online chat are not encrypted, so do not include sensitive personal information in them. "Phishing," imposters, and fake websites are a fact of modern life.
At any time, if you believe personal information about you within our control has been accessed by unauthorized persons, please contact us. An important part of ensuring the security of personal information is your own effort to protect it against unauthorized access or use.
You may provide or we may ask for personal information about children. We do not, however, want to collect personal information from children. Do not provide us any personal information (directly or on site bulletin boards, etc.) unless you are at least 13 years of age. We encourage parents to caution their children not to provide any personal information. If a child under 13 has provided personal information, a parent or guardian may so inform us by writing us at the address noted below, and we will use commercially reasonable efforts to delete it from our database, subject to applicable law and this Policy.
You may optionally choose to sign up for an email newsletter through various email signup forms throughout our website. When you do so, that information is stored securely by a third-party service whom we use specifically for managing our newsletter sending and subscribership. You can always opt-out of the newsletter at any time. The only information stored about you during registration is the information you provide, such as your email address, and possibly your IP address information, such as your country of location.
This Policy does not modify or alter any applicable agreement you have or may have with Full Tilt Boots. Additionally, your use of certain of our products or services (e.g., equipment rentals), or your participation in certain special events or activities, may be subject to one or more applicable agreements, and certain other terms may all apply to your use, purchase, or participation. If this Policy conflicts with any portion of those terms and agreements, those terms and agreements govern to the extent of the inconsistency.
This Policy replaces all previous disclosures we may have provided you about our personal information practices. We will update this Policy if our practices change or if laws or regulations require that we change it. If we decide to disclose personal information in a way that is materially different from that which was stated in this Policy at the time personal information was collected, we will notify you by posting notice of the change on our site and on this page for a reasonable period before we implement that change and, if feasible, will give you an opportunity to opt out of the proposed use of personal information.
We will endeavor to process any opt-out request that you make in accordance with the instructions below in a commercially reasonable time.
Track your package! At any time you may check order status in your Kibo Account.
Your order tracking number will be sent to you via email after your order has shipped. Your tracking number is also available in your Kibo Account.
Full Tilt is not responsible for lost or stolen packages which are confirmed to be delivered to the shipping address provided during order checkout. Upon inquiry, Full Tilt will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Ground Shipping Rates
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For purchases from fulltiltboots.com
Please allow two (2) to three (3) weeks from product arrival for processing.
Refunds typically appear on credit card accounts one (1) billing cycle from the original date of purchase.
If your return was a gift, the credit will go to the original purchaser of the item.
Once you have created your RMA, you will receive an email from Kibo with additional instructions.
Please ship your return to the address on your order invoice or packing slip (it may be a retail partner)
If you did not receive a packing slip, your invoice is available in your Kibo Account.
Additional information for purchases from fulltiltboots.com
To exchange Full Tilt product, please follow our return instructions above and then place a second order through fulltiltboots.com.
You are required to cover all return shipping charges, unless the item(s) arrived damaged or in defective condition or you received a mis-shipment.
Please contact your order fulfiller to set up a replacement shipment. In these cases, the order fulfiller will cover the cost of the return shipment.
As an alternative to credit cards, Full Tilt accepts Bill Me Later for payment. See Bill Me Later for more details.
fulltiltboots.com collects sales tax on orders purchased in the following Provinces:
This means that after purchasing product from fulltiltboots.com you will receive email communication regarding order and shipment status from Kibo.
In addition to email communication, all returns are processed through Kibo. To initiate a return, cancel an order, or check order status, log into your Kibo Account.
At any point in the order process you may be contacted by Kibo, Full Tilt, or a Full Tilt retail fulfillment partner directly.
Check out our size charts below for Original, Soul, Influence and Growth Spurt Boots.
You can also click here to download a copy of our size chart.
We don’t pay skiers to ride our boots; even pros you see rocking our boots, like Seth Morrison, Tom Wallisch, and any number of Olympic freestyle skiers, are on our boots simply because it gives them a performance advantage over people that ride conventional overlap boots or weak copies of our original 3-Piece designs.
Of course, if you’re one of the hard working skiers at the pro level on podiums or star in pro ski films we may consider sending you a pair to give you the advantage needed to kick even more butt.
Otherwise, we’re just a bunch of boot fitters that live and breathe boots and believe the most important place to put our money is back into the product.
Please refer your world class athlete to the Full Tilt Team Manager in their home country for consideration of sponsorship so we can work with them one on one. We like to keep a close relationship to these pros to enure a healthy partnership and continue to develop the worlds best boots. Thanks!
Go to our Team Page for a list of elite Full Tilt athletes.
Just send us a small poster tube with a self addressed shipping label and paid return postage inside the poster tube. We’ll then fill with posters and send back to you using the paid postage you've included inside.
Here is an example of what to include inside:
Mail Poster requests to:
FULL TILT USA
Attn: Poster Request!
413 Pine Street
Seattle, WA 98101