800-994-56057AM to 5PM PST (M-F)
Full Tilt Boots
1 Westside Drive, Unit 7
Toronto, ON M9C 1B2
9AM to 6PM PST (Monday-Thursday)
9AM to 5PM PST (Friday)
Email: Customer Service
Email other Canadian Full Tilt Boots departments:
Contact Kibo via 24/7 customer support phone number or online for help with order related questions.
Phone: (877) 412-7467
Kibo Order Support
If your Full Tilt product was purchased from a local retailer rather than from fulltiltboots.com, you must bring your product back to the retailer.
Please do not contact Full Tilt regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased from fulltiltboots.com and were fulfilled and shipped directly by Full Tilt.
Thanks for your Full Tilt Boots purchase. Full Tilt warranties are reserved for the original purchaser only. Make sure to keep a copy of your original purchase receipt or invoice (Proof of Purchase), in the unlikely event that you need warranty service. If the original Proof of Purchase cannot be provided on a warranty return, Full Tilt will use the manufacturing date as the start of the warranty period.
Items will be repaired or replaced if, upon inspection at an authorized Full Tilt Service Center and sent to and agreed upon by a Full Tilt Warranty Service Technician, they are found to be defective in materials or workmanship.
In the event an exact product replacement is no longer available, we will replace your product with one of comparable performance, size, and value. This applies to replacement parts as well.
Full Tilt warrants its boots to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail.
Full Tilt warrants its accessories to be free from defects in materials and workmanship for a period of (180) days from the original date of purchase at retail.
What is covered:
What is not covered:
Click here for a complete copy of our Full Tilt Boots Warranty Policy.
Email your domestic subsidiary directly via the list below.
Find your local distributor:
We are unable to process warranty returns without a copy of the original Proof of Purchase showing the product is within the warranty time-frame and that you are the original purchaser.
Product purchased from a retailer must be returned to the original point of purchase. The retailer will then process the warranty with Full Tilt on your behalf.
If you cannot return to your original retailer - if you moved, for example - you may bring the product to any nearest authorized Full Tilt dealer; they will happily take care of your warranty issue for you.. To find your closest Full Tilt dealer, reference our Dealer Locator.
If your product was purchased directly from fulltiltboots.com, all warranty-related inquiries must be directed to your order fulfiller. You can find contact information for your order fulfiller on your order Packing Slip and in your Kibo Account, on your online invoice.
Our fulfillment partner will then process the warranty claim with us on your behalf.
If your order was fulfilled directly from Full Tilt, please contact Full Tilt Customer Service. A Full Tilt Service Rep will happily provide you with an RMA # for you to submit your product for warranty inspection.
After receiving your RMA # from Full Tilt, ship all returns to:
Full Tilt Boots
Attn: Warranty Returns
1 Westside Drive
Toronto, ON M9C 1B2
If you send in your warranty return without contacting Full Tilt Customer Service, we will be unable to process your warranty request.
Exact product replacement depends on inventory availability.
*Consumer is responsible for shipping charges to mail back warranty returns.
Full Tilt makes every effort to keep items in stock. Occasionally, even after an order has been placed, products will be oversold. If this happens, you will be notified immediately that part, or all, of your order cannot be fulfilled.
If only part of your order is unavailable, the remaining items will be shipped to you. Your account will only be charged for the shipped items.
Because we rely on the support of our specialty retailers in the fulfillment and shipment of online orders, it is likely that your order will be shipped by one of these retailers. When product becomes sparse, it is also possible that your order will be fulfilled by multiple retail partners.
If you are interested in a specific out-of-stock item, continue to check the website periodically and/or contact Full Tilt Customer Service to find out when the product will be made available.
Full Tilt products are sold at numerous online and retail stores. To locate the Full Tilt dealer nearest you, please check out our Dealer Locator.
If you have Full Tilt Boots and would like to purchase a replacement part, you can order all replacement parts directly from our website. Simply go to our Parts Section and order what you need. If we do not have a specific part in stock, you can also check with your local dealer.
All tongues, liners, boot boards, upper cable inserts, forward lean inserts, power straps, cables, replacement heels and outsoles are all sold as a pair - for a pair of boots. All buckles are sold individually with one per package. If you are in need of (2) you will need to order (2).
To download a Cables Size Chart click here.
To download a chart of previous FT Boots Models click here.
You can use your own footbeds in Full Tilt boots if you heat mold the liners. This will allow the bottom of the liners to mold to the your footbeds.
Please have a professional boot fitter perform this for you. Make sure to heat up the boots before inserting the footbeds and molding the liners to your feet.
Click here to visit our Contacts page.
The best way to stay informed about what's been going on in the world of Full Tilt is to follow our News page.
For Full Tilt job postings visit the K2 Sports Careers site.
Curious about how we got started? Check out our story here.
For Full Tilt Boots catalog click here.
To download a Full Tilt Boots comparison chart click here.
Track your package! At any time you may check order status in your Kibo Account.
Your order tracking number will be sent to you via email after your order has shipped. Your tracking number is also available in your Kibo Account.
Full Tilt is not responsible for lost or stolen packages which are confirmed to be delivered to the shipping address provided during order checkout. Upon inquiry, Full Tilt will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Ground Shipping Rates
|Order Total||Shipping Charge|
For purchases from fulltiltboots.com
Please allow two (2) to three (3) weeks from product arrival for processing.
Refunds typically appear on credit card accounts one (1) billing cycle from the original date of purchase.
If your return was a gift, the credit will go to the original purchaser of the item.
Once you have created your RMA, you will receive an email from Kibo with additional instructions.
Please ship your return to the address on your order invoice or packing slip (it may be a retail partner)
If you did not receive a packing slip, your invoice is available in your Kibo Account.
Additional information for purchases from fulltiltboots.com
To exchange Full Tilt product, please follow our return instructions above and then place a second order through fulltiltboots.com.
You are required to cover all return shipping charges, unless the item(s) arrived damaged or in defective condition or you received a mis-shipment.
Please contact your order fulfiller to set up a replacement shipment. In these cases, the order fulfiller will cover the cost of the return shipment.
As an alternative to credit cards, Full Tilt accepts Bill Me Later for payment. See Bill Me Later for more details.
fulltiltboots.com collects sales tax on orders purchased in the following Provinces:
This means that after purchasing product from fulltiltboots.com you will receive email communication regarding order and shipment status from Kibo.
In addition to email communication, all returns are processed through Kibo. To initiate a return, cancel an order, or check order status, log into your Kibo Account.
At any point in the order process you may be contacted by Kibo, Full Tilt, or a Full Tilt retail fulfillment partner directly.
Check out our size charts below for Original, Soul, Influence and Growth Spurt Boots.
You can also click here to download a copy of our size chart.
We don’t pay skiers to ride our boots; even pros you see rocking our boots, like Seth Morrison, Tom Wallisch, and any number of Olympic freestyle skiers, are on our boots simply because it gives them a performance advantage over people that ride conventional overlap boots or weak copies of our original 3-Piece designs.
Of course, if you’re one of the hard working skiers at the pro level on podiums or star in pro ski films we may consider sending you a pair to give you the advantage needed to kick even more butt.
Otherwise, we’re just a bunch of boot fitters that live and breathe boots and believe the most important place to put our money is back into the product.
Please refer your world class athlete to the Full Tilt Team Manager in their home country for consideration of sponsorship so we can work with them one on one. We like to keep a close relationship to these pros to enure a healthy partnership and continue to develop the worlds best boots. Thanks!
Go to our Team Page for a list of elite Full Tilt athletes.
Just send us a small poster tube with a self addressed shipping label and paid return postage inside the poster tube. We’ll then fill with posters and send back to you using the paid postage you've included inside.
Here is an example of what to include inside:
Mail Poster requests to:
FULL TILT USA
Attn: Poster Request!
413 Pine Street
Seattle, WA 98101